Nebula's FAQs

  • How can I save money on my NEBULA orders?

    By subscribing to our email updates, you'll receive a discount on your first order and the latest and greatest promotions directly to your inbox. Also, we have bundle options designed for you.

  • Does NEBULA offer 0% nicotine disposable vapes?

    Absolutely, NEBULA does offer 0% nicotine devices. Currently, we have "Atmosphere," offering 1800 puffs, and "Atmosphere Plus," featuring 5000 puffs and the convenience of rechargeability. For updates on our newest products, be sure to subscribe to our newsletter.

  • How should I store my NEBULA device? Do they expire?

    Even though our products are not stamped with an expiration date, it's advisable to use them before 12 months from their purchase.

    To maintain optimal taste, we suggest finishing a NEBULA device within 15 days of opening it. Beyond the 12-month period, there might be a difference in flavor and quality.

    To safeguard the excellence of your device, store them in their sealed state at room temperature within a dry environment, keeping them away from children and pets until ready for use.

  • What should I do if I received a damaged product?

    First, we deeply apologize for any inconvenience caused. For a replacement, please follow these steps:

    1. Take pictures or videos clearly displaying the damage.

    2. Email us at including your order number and a detailed description of the issue, along with the attached visuals.

    3. Once we receive your message, our dedicated customer service team will work towards a solution.

  • What can I do if an online transaction fails to process?

    Instances of this occurrence are quite unusual. Should you encounter such an issue, consider refreshing the page and making the payment once again. However, if you find that your account is repeatedly and unusually debited, our customer service team is here to assist. We will ensure that any excess funds paid are promptly refunded to your original payment account.

  • What if the product I receive is not what I originally ordered or my package is lost?

    No need to worry, please reach out to our customer service by sending an email to You might be requested to send pictures or videos. This will help them grasp your issue quickly and work towards a faster solution.

NEBULA Support Center

If you have any further questions about our NEBULA products, your order, or any additional information you need, please feel free to reach out to us at We will respond to you as promptly as possible.