Shipping & Handling Policy
At Vape Nebula, we are committed to delivering fast, reliable, and transparent shipping services to ensure every customer enjoys a smooth shopping experience. Please review the details of our shipping and handling policies below.
Order Processing Times
- Most orders are processed and shipped within 24 hours.
- During peak seasons or high-volume periods, processing may take up to 72 hours.
- Once your order has been processed, a tracking email will be sent with real-time updates on your shipment.
Shipping Methods & Delivery Times
- Available shipping methods and estimated delivery timelines are displayed at checkout based on your location.
- Delivery estimates are provided in business days and exclude weekends and holidays.
- Most orders arrive within 3–7 business days after being shipped, though transit times may vary based on the carrier.
- Expedited shipping options are available at checkout for faster delivery.
Shipping Costs
- Orders over $250 qualify for free shipping within the USA.
- Shipping costs for all other orders are calculated at checkout based on your region and selected shipping method.
Order Changes & Cancellations
Once an order has been processed and shipped, it can no longer be modified or cancelled.
If you need assistance before your order ships, contact our Customer Support Team right away:
Email: sales@vapenenebula.com
Phone: (866) 616-1970
We’ll do our best to assist with urgent changes.
Lost, Stolen, or Damaged Packages
- Once a package is marked as delivered by the carrier, Vape Nebula is not responsible for lost or stolen packages.
- If your package is lost or damaged during transit, contact us immediately so we can assist you in filing a claim with the shipping carrier.
Age Verification Policy
- Due to legal regulations, age verification is required for all purchases.
- Orders that fail age verification may be delayed or canceled.
- This process helps ensure compliance with all local and federal age restrictions.
Why Shop with Vape Nebula?
- Wide Product Selection: From disposables to e-liquids, nicotine pouches, and more, we offer an extensive range of products.
- Fast & Secure Shipping: Enjoy reliable nationwide delivery.
- Dedicated Customer Support: Our team is always ready to assist with questions or concerns.
- Exclusive Savings: Benefit from competitive pricing, regular deals, and free shipping on qualifying orders.
If you have any additional questions, our Customer Support Team is here to help make your shopping experience seamless and enjoyable.