PRIVACY POLICY:
a. Website Owner
This Privacy Policy explains how Vape Nebula collects, uses, and shares personal information obtained through our website. We are committed to protecting your privacy and ensuring a safe online experience. When you create an account or place an order, we may request personal information such as your name, email address, mailing address, and phone number.
We use the information we collect in the following ways:
- To improve our website: We regularly review user feedback and analytics to enhance the overall browsing and purchasing experience on the Vape Nebula website.
- To improve customer service: Information gathered from website interactions helps us respond effectively to customer inquiries and support requests.
- To send periodic emails: Your email address is used for order updates, confirmations, and exclusive offers about new products and promotions.
- To manage promotions: This includes contests, surveys, and other website features.
- To process purchases: Your personal information allows us to complete and manage your orders securely.
For questions regarding this policy, you may contact us at: sales@vapenenebula.com (replace with your email if needed).
b. Age Information
Vape Nebula does not sell products to minors. We do not collect or store information from anyone under the age of 21, as required by federal and state laws. All users must confirm their legal age during registration and checkout.
We use third-party age verification providers to confirm your identity and legal age. Certain personal information may be shared solely for verification purposes. Any attempt by a minor to impersonate an adult is strictly prohibited. If such activity is discovered, Vape Nebula reserves the right to cancel all related transactions and take appropriate legal action.
c. Collection and Use of Personal Information
We use cookies — small files stored on your device — to recognize your browser, remember items in your shopping cart, and analyze website activity. Cookies help us improve site performance and user experience. Cookie data is not linked to your personal information.
Personal information is collected to:
- Protect your account and authorize purchases.
- Improve product offerings and website functionality.
All information collected by Vape Nebula, or by authorized partners acting on our behalf, is used strictly for business purposes and customer service.
d. Safeguarding Payment Information
Vape Nebula uses secure third-party payment processors, such as BestRate, for online transactions. We do not store your credit card information on our servers; therefore, you must enter your payment details for every order.
Certain personal information is shared with these processors solely for payment authorization. Vape Nebula makes no guarantee regarding the data security practices of third-party processors and is not liable for any breaches occurring on their systems.
e. Lost or Stolen Information
If your credit card information or account password is lost, stolen, or used without authorization, please contact us immediately. We will work to prevent unauthorized transactions and secure your account.
f. Maintaining Accurate Information
You may update your personal information at any time by logging into your Vape Nebula account or by contacting customer service. Keeping your information accurate helps us verify your identity and protect your account.
g. Limited Access to Personal Information
Access to personal information is restricted to authorized personnel with a legitimate business need. All employees are trained on the importance of protecting customer privacy.
h. Third-Party Disclosure Restrictions
Any third party requiring access to your personal information must adhere to strict confidentiality and privacy standards. Your information may be shared only:
- To process a transaction you authorized
- To comply with legal requirements
- For age or identity verification
- To investigate fraudulent activity
i. Sharing of Information
By using our website, you authorize Vape Nebula to share necessary information with third parties to complete and manage your orders in accordance with your instructions.
j. Additional Information
If you have questions or concerns about this Privacy Policy, please contact Vape Nebula customer service.